About Your Order
Please read the following Terms And Conditions carefully before using our website and products.
Cut-Off Time & Processing Time
Our cut-off time is 12.00 pm, any payments made after the cut-off time will be considered the next day order.
Order Tracking Number
Tracking code will ready on your account after 5.00 pm, if you can't track the code on the same day, please try again next day morning/ afternoon.
To track your shipment, please follow steps as below:
1) My Account/ Log In
2) Order/ View
3) Tracking Number (Click)
Order Not Delivered
Kindly note that you/ someone need to be at the given address to acknowledge the parcel. Should your parcel not delivered, courier companies will require you to do self collection at their branch. This is a very standard procedure and normally you will be given 7 working days to collect your parcel. Please copy and bring along your shipment tracking number if you need to self collect your parcel.
To avoid any troublesome matter, please ensure that you are available to acknowledge the parcel during the delivery.
Please do let us know if you do not receive your goods after 03 working days and we are most happy to help you track it out.
※ Please understand that the courier companies in Malaysia handle a lot of parcels/ shipments everyday. They do not work for you alone, so be reasonable and patience when there is a delay.
Product Unavailability (Out Of Stock)
In the event there is any of your order is out of stock, our customer service will notify you immediately for further arrangement.
We will advice you accordingly on refunding of payment, exchanging for other products or waiting for new stocks replenished.
Your order is valid for 48 hours and we will cancelled the order if we do not receive any update or payment from you.
Fee On Returned Parcel Due To Non Acknowledgement
If your parcel was returned due to non collection/acknowledgement, we do charge a FEE of RM10.00 for re-shipping or cancellation of order.
Return or Exchange Policy (Shipped out)
All products quality will be checked in advance to ensure that they are in perfect condition before we send it out.
Goods sold are non-returnable or exchangeable, we are unable to offer an exchange or return of products for change of mind on sex toys simply due to health & hygiene reasons. Kindly choose well before you buy.
Refund Charges - Payment gateway only (Pending ship out)
As long as the order haven't shipped out, you are allow request for refund. But there are 3% charges deduction of payment gateway from your total amount.
Refund date will on every end of month 30 th.
Money extra paid amount below RM30.00 will not refund to you but we will use "Coupon" as a credit, so you can use it for your next order.